Refund policy
REFUND AND RETURN POLICY
At FreshLab, customers come first.
We want you to feel confident when placing an order with us. If you are not happy with your FreshLab order within 30 days of receiving it, simply contact us and we will help you start your return.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all orders.
If you are not satisfied with your FreshLab order, email us within 30 days of receiving your package.
Contact us at:
Please include your order number and the email address used at checkout so we can find your order quickly.
Please do not send your order back before contacting us. Once your return request is approved, we will send you the return instructions and return label by email.
We are not responsible for the return shipping costs.
Return Conditions
To receive a refund, the product must be returned within 30 days of delivery.
Please return the item with all parts and accessories included where possible.
If the item is heavily damaged, missing parts, or returned in a condition that is not suitable for inspection, this may affect your refund unless the issue was caused by a product fault.
Faulty, Damaged or Incorrect Orders
If your order arrives faulty, damaged, or incorrect, contact us and we will make it right.
Depending on the issue, we will arrange a replacement or refund.
Please email us at:
Include your order number and, if possible, a photo or short video of the issue so we can resolve it faster.
2-Year Warranty
Every FreshLab order includes a 2-year warranty.
If your product stops working due to a manufacturing fault within 2 years, contact us and we will help with a replacement or suitable solution.
The warranty does not cover accidental damage, misuse, water damage, normal wear and tear, or damage caused by using the product incorrectly.
Refunds
Once we have received your return, your refund will be processed within 48 hours.
The refund will be sent back to your original payment method.
Your bank or payment provider may take a few extra days to show the money in your account.
Late or Missing Refunds
If it has been more than 7 days since we received your return and you still have not received your refund, do not worry.
Email us at:
We will check it and help resolve it.
Exchanges and Replacements
If your product is faulty, damaged, or incorrect, we can help with an exchange or replacement.
Email us at:
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
If your order has not been processed yet, we will do our best to cancel it.
If your order has already been processed or shipped, you can still contact us and we will guide you through the return process once it arrives.
Australian Consumer Rights
Nothing in this policy limits any rights you may have under Australian Consumer Law.
Customers Come First
Our goal is simple: clear support, fair solutions, and a smooth return process.
If something is not right, email us and we will help.
FreshLab Support
info@tryfreshlab.com