Shipping policy

TRACKING INFORMATION

You will receive an email with your tracking number once your order has been shipped.

Please note that tracking information may not be available during the order processing period.

LOST OR MISSING PACKAGES

FreshLab is not responsible if an incorrect shipping address is entered during checkout.

Please make sure your billing and shipping address are correct before placing your order.

If we made a mistake with your order or shipping details, we will take full responsibility and send a replacement at no extra cost.

SHIPPING TIME

We offer Free Express Shipping across Australia.

Estimated delivery time: 6–10 business days.

Please note: this does not include our processing time of 1–2 business days.

Business days exclude weekends and public holidays.

Shipping times are estimates and do not include unexpected carrier delays.

MY TRACKING SAYS: “NO INFORMATION AVAILABLE AT THIS TIME”

For some shipping carriers, it can take 2–3 business days for tracking information to update in the system.

If your order was shipped more than 5 business days ago and your tracking still has no updates, please contact us at info@tryfreshlab.com and we will help you check it.